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Reviews of Campanile Hull - City Centre

2 out of 5
Campanile Hull - City Centre
City Center Beverley, Road/freetown Way, Hull, England

Reviews

7.0

Good

Rating 10 - Excellent. 143 out of 653 reviews" "
Rating 8 - Good. 224 out of 653 reviews" "
Rating 6 - Okay. 145 out of 653 reviews" "
Rating 4 - Poor. 74 out of 653 reviews" "
Rating 2 - Terrible. 67 out of 653 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Matt

Liked: Cleanliness, staff & service, amenities
Hi there my stay was good my room was at the side of the main road but the noise wasn't too bad.Room was good for if you on a budget.Staff very pleasant and helpful Be good when restuarant up and running.
Stayed 2 nights in Apr 2024
Response from Campanile Hull Team on 15 Apr 2024
Dear Matt, Thank you for taking the time to review your stay with us, through guest feedback we hope to improve our hotel and services, we hope to see you again very soon. Sincerely, Campanile Hull Team

6/10 Okay

Ben

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Very old and tired budget hotel.
Stayed 1 night in Apr 2024
Response from Campanile Hull Team on 15 Apr 2024
Dear Ben, Thank you for taking the time to review your stay with us, through guest feedback we hope to improve our hotel and services, we hope to see you again very soon. Sincerely, Campanile Hull Team

10/10 Excellent

David

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice clean place with kind staff
Stayed 2 nights in Apr 2024
Response from Campanile Hull Team on 15 Apr 2024
Dear David, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Campanile Hull Team

8/10 Good

Robert

Travelled with group
Liked: Cleanliness, staff & service
good for price
Stayed 1 night in Apr 2024
Response from Campanile Hull Team on 15 Apr 2024
Dear Robert, Thank you for taking the time to review your stay with us, through guest feedback we hope to improve our hotel and services, we hope to see you again very soon. Sincerely, Campanile Hull Team

2/10 Terrible

Louise

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Unless you want to stay with loads of immigrants, loud traffic, dirty and dated.
Stayed 2 nights in Apr 2024
Response from Campanile Hull Team on 8 Apr 2024
Dear Louise, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We will pass your comments onto our management team for review. Sincerely, Campanile Hull Team

10/10 Excellent

Carmel

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent everything on you door step.
Stayed 3 nights in Mar 2024
Response from Kike S. on 8 Apr 2024
Dear Carmel, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Campanile Hull Team

8/10 Good

Hannah

Liked: Cleanliness, staff & service
Not the best mattress and it is all in need of an update but it’s very clean and surprisingly quiet for such a central location. Staff are lovely,
Stayed 8 nights in Mar 2024
Response from Campanile Hull Team on 8 Apr 2024
Dear Hannah, Thank you for taking the time to review your stay with us, through guest feedback we hope to improve our hotel and services, we hope to see you again very soon. Sincerely, Campanile Hull Team

6/10 Okay

Richard

Liked: Cleanliness
more like a motel than a hotel, but o.k. if this is what you were expecting
Stayed 1 night in Mar 2024
Response from Campanile Hull Team on 8 Apr 2024
Dear Richard, Thank you for taking the time to review your stay with us, through guest feedback we hope to improve our hotel and services, we hope to see you again very soon. Sincerely, Campanile Hull Team

8/10 Good

PAUL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean and quiet considering its location The only things i can probably complain about is the bed was past its best , you could feel the springs . We did mention the bed at checkout and was told they are waiting for head office to get new beds. And the coffee sachets although they were complimentary they were disgusting
Stayed 1 night in Feb 2024
Response from Campanile Hull Team on 8 Apr 2024
Dear Paul, Thank you for taking the time to review your stay with us, through guest feedback we hope to improve our hotel and services, we hope to see you again very soon. Sincerely, Campanile Hull Team

2/10 Terrible

Keith

Travelled with partner
Disliked: Amenities, property conditions & facilities
Booked a room, asked for a room by car park to avoid the most main road the other side. New manager apparently messed it up and i was put in a twreible room right next to the road. Never slept with the noise. What made it worse i slot in a bed of springs with a cloth over them... not a mattress. Pointless contacting the hotel with requests now, mine was there over a month and i stayed there 2 weeks before so knew it was in the doary. Extremely dissappointed
Stayed 1 night in Feb 2024
Response from Campanile Hull Team on 8 Apr 2024
Dear Keith, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We will pass your comments onto our management team for review. Sincerely, Campanile Hull Team

2/10 Terrible

Lee

Stayed 1 night in Feb 2024
Response from Campanile Hull Team on 8 Apr 2024
Dear Lee, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We will pass your comments onto our management team for review. Sincerely, Campanile Hull Team

10/10 Excellent

Alex

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Going to use the hotel for the next 6 weeks staying 2 nights a week because "Spotless, Easy free parking and convenient"
Stayed 2 nights in Feb 2024
Response from Campanile Hull Team on 8 Apr 2024
Dear Alex, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Campanile Hull Team

10/10 Excellent

William

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A cheap and cheerful place to stay staff were excellent as was the manageronly one slight gripe no draught bitter but good stay
Stayed 1 night in Feb 2024
Response from Campanile Hull Team on 8 Apr 2024
Dear William, Thank you for taking the time to review your stay with us, through guest feedback we hope to improve our hotel and services, we hope to see you again very soon. Sincerely, Campanile Hull Team

8/10 Good

Robert

Travelled with partner
For the price we paid I thought the hotel was okay. Staff were very helpful service facilities were fine. It was just a bit tired the outside of the hotel and carpets
Stayed 3 nights in Feb 2024
Response from Campanile Hull Team on 8 Apr 2024
Dear Robert, Thank you for taking the time to review your stay with us, through guest feedback we hope to improve our hotel and services, we hope to see you again very soon. Sincerely, Campanile Hull Team

8/10 Good

Bharti

Liked: Cleanliness, staff & service, property conditions & facilities
Parking and in the city center .
Stayed 1 night in Feb 2024
Response from Campanile Hull Team on 8 Apr 2024
Dear Bharti, Thank you for taking the time to review your stay with us, through guest feedback we hope to improve our hotel and services, we hope to see you again very soon. Sincerely, Campanile Hull Team

4/10 Poor

Jeff

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Heater in room not working..lack of power sockets..lack of tv channels ..kept awake by emergency sirens all night..hair dryer not working properly.
Stayed 1 night in Jan 2024
Response from Campanile Hull Team on 8 Apr 2024
Dear Jeff, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We will pass your comments onto our management team for review. Sincerely, Campanile Hull Team

8/10 Good

meena

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Campanile Hull Team on 8 Apr 2024
Dear Meena, Thank you for taking the time to review your stay with us, through guest feedback we hope to improve our hotel and services, we hope to see you again very soon. Sincerely, Campanile Hull Team

8/10 Good

Erica

Travelled with partner
Liked: Staff & service, amenities
To be honest it wasnt the Ritz but it was good value for money, you get what you pay for. I have paid more at other hotels and got less. The only down size was the bed moving when you move or turn over but hey we managed to get some sleep, also as a restaurant to have a better food menu would have been nice. The room was clean with clean fresh bedding. With a tv and tea making facilities. The staff were very helpful and friendly and at hand to help where ever needed. Spent time with the staff in the bar/restaurant and having a laugh. Will definitely visit again. Thank you to Campanile staff
Stayed 1 night in Jan 2024
Response from Campanile Hull Team on 8 Apr 2024
Dear Erica, Thank you for taking the time to review your stay with us, through guest feedback we hope to improve our hotel and services, we hope to see you again very soon. Sincerely, Campanile Hull Team

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Campanile stay in Hull
The general overall impression was of the hotel needing a bit of a renovation. However our room was comfortable and clean and we had no complaints
Stayed 3 nights in Jan 2024
Response from Campanile Hull Team on 8 Apr 2024
Dear Anne, Thank you for taking the time to review your stay with us, through guest feedback we hope to improve our hotel and services, we hope to see you again very soon. Sincerely, Campanile Hull Team

10/10 Excellent

Afzal

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jan 2024
Response from Campanile Hull Team on 8 Apr 2024
Dear Afzal, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Campanile Hull Team

10/10 Excellent

Ashok

Liked: Cleanliness, amenities
Stayed 2 nights in Jan 2024
Response from Campanile Hull Team on 8 Apr 2024
Dear Ashok, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Campanile Hull Team

10/10 Excellent

David

Stayed 9 nights in Dec 2023
Response from Campanile Hull Team on 8 Apr 2024
Dear David, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Campanile Hull Team

10/10 Excellent

darren

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top night
Lovely really good
Stayed 1 night in Dec 2023
Response from Campanile Hull Team on 8 Apr 2024
Dear Darren, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Campanile Hull Team

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Tom

Stayed 1 night in Dec 2023
Response from Campanile Hull Team on 8 Apr 2024
Dear Tom, Thank you for taking the time to review your stay with us, through guest feedback we hope to improve our hotel and services, we hope to see you again very soon. Sincerely, Campanile Hull Team

4/10 Poor

Olegs

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2023
Response from Campanile Hull Team on 8 Apr 2024
Dear Olegs, Thank you for taking the time to review your stay with us, through guest feedback we hope to improve our hotel and services, we hope to see you again very soon. Sincerely, Campanile Hull Team

10/10 Excellent

Keith

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic but all you need
Easy booking and easy registration. Staff cheerful no issues
Stayed 1 night in Dec 2023

4/10 Poor

Hannah

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Sahdia

Liked: Amenities
Stayed 1 night in Dec 2023

2/10 Terrible

bryan

Disliked: Staff & service, property conditions & facilities, room comfort
you could feel every spring in the mattress, chair was broken, extractor fan was on all the time and noisy, constant screaming and shouting from other rooms and sirens and loud traffic all day and night. apart from carpet the room was clean and the staff were polite and friendly
Stayed 3 nights in Dec 2023

10/10 Excellent

Elaine

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Dec 2023

10/10 Excellent

Aleksandrs

Stayed 14 nights in Dec 2023

8/10 Good

Adrian Frederick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Racheal

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Dec 2023

8/10 Good

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to be
Stayed 1 night in Dec 2023

6/10 Okay

Derek

Stayed 1 night in Dec 2023

10/10 Excellent

Alison

Travelled with group
Room was lovely and warm and welcoming . It was clean and staff were really helpful . It was basic but we had everything we needed would recommend for anyone on a budget and it was well situated
Stayed 1 night in Nov 2023

4/10 Poor

Derek

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty top sheet cheap campanile coffee floor not hoovered and bath scratched so badly, rusty shower tube the place needs demolishing and a totally new building needed
Stayed 1 night in Nov 2023

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good
Stayed 1 night in Nov 2023

8/10 Good

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite a bit of noise from next door during the night
Stayed 1 night in Nov 2023

8/10 Good

Steve

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean handy location and a respectable price
Stayed 1 night in Nov 2023

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Nov 2023

4/10 Poor

Afzal

Business traveller
Liked: Cleanliness, staff & service
No hot water in the property. Main light of the room and bathroom light had to be replaced on request. Cleaning and reception staff were excellent.
Stayed 4 nights in Nov 2023
Response from Karen- Campanile Hull on 20 Nov 2023
Thank you for the feedback. Unfortunately the boiler had tripped out, it happens on occaisions but we do call our engineers , thankfully it was not off for long, thank you for your feedback.

4/10 Poor

john

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Robin

Travelled with group
Liked: Cleanliness, staff & service
One night in hull
My mates and I stayed for one night at the Hotel it was basic but ideal for our needs as we were going to see a band play the person at reception was very nice and professional and made us welcome for a no frills place to stay we couldn’t fault it and will use it again in the future
Stayed 1 night in Nov 2023
Response from Karen- Campanile Hull on 20 Nov 2023
Thank-you Robin for your great review , we do appreciate it and look forward to you all staying again. Fantastic guests.

4/10 Poor

Mark

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The staff were nice. The management dont care about their standards. Our matress in room 6 was the worst weve ever known, with springs sticking in you and twanging with every movement. We did not sleep at all, if you cant sleep in a hotel..whats the point of it. When we brought this up with staff they said the management knew, so they just couldnt be bothered to fix it. It takes 30 minutes to go buy even just a matress topper, and at the cost of 1 nights let..... theres no excuse for this. The room should not have been let until a new matress had been provided, surely they can afford one!! There are also health and safety issues with the internal porch door and bathroom door as they were swollen and very difficult to open and shut especially for an elderly or disabled person..this is another easy fix not sorted. The bath side was at least 25" high making stepping in and out difficult and there wasnt a slip mat in the bath to aid with this. We took this break simply to rest and we could not do this so it was a complete waste of money and feel a refund is in order.Even a budget hotel should be able to supply the basic bed for this. We are not rich people. We have put a complaint in with Expedia for allowing bookings to this hotel on their site, spoiling their reputation, but of course, we havent had a reply. In summary very disappointed and unhappy with this experience. We may not trust Expedia again!!
Stayed 2 nights in Nov 2023

8/10 Good

Chris

Liked: Cleanliness, staff & service
Nothing special but was only staying one night.. Room was clean enough just in need of modernising. It is what it is
Stayed 1 night in Nov 2023
Response from Karen- Campanile Hull on 20 Nov 2023
Thank you for your feedback Chris.

8/10 Good

Sandra

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023